Marcforte Business Consulting Limited Job Recruitment

Marcforte Business Consulting Limited is a wholly Nigerian organisation. We operate as an organisational development consultancy providing bespoke interventions aimed at improving staff engagement and performance. As an experienced consultancy, we work across sectors with clients in either product or service industries who require the infusion of world-class standards and best practices into their structures especially as a result of, or in readiness for growth and expansion.

We are recruiting to fill the positions below:

 

Job Title: Customer Service Supervisor

Location: Victoria Island, Lagos

Job Responsibilities

  • Follow the standard organization progress and maintaining high customers satisfactory standard;
  • Generate counter sales for walk-in customers and record transactions in computer;
  • Estimate cost and time needed to do the repair, resolves service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
  • Manage a team of proactive team members and generate a daily, weekly and monthly report;
  • Perform any other tasks assigned.
  • Manage customer service requests promptly and resolve issues quickly;
  • Attracts potential customers by answering product and service questions;
  • Maintains customer records by updating information and attend to customerТs concerns and also provide service order;
  • Provide satisfactory service on timely basis;
  • Periodically checking on the progress on the vehicle and updating customer;

Job Specification

  • Previous work experience in a telecommunications firm would be an added advantage
  • Good mastery of CRM software and tools
  • Candidates must be between the ages of 30 – 35 years of age.
  • A Degree in Communication or relevant discipline
  • Candidate must have at least 7 – 10 years of experience in a similar capacity

 

 

 

Job Title: Sales Manager

Location: Victoria Island, Lagos

Job Responsibilities

  • Develop promotional programs and grow customer base; follow up and close sales of identified opportunities, review sales statistics and plan more effectively to improve and escalate sales;
  • Prepare winning proposals, presentations and implement the sales strategies and plans;
  • Provide a professional and excellent customer service with existing and new customers; negotiate the terms of purchase and close sales;
  • Gather market and customer information and provide feedback on buying trends, also work closely with other members of the sales team;
  • Completes sales operational requirements by scheduling and assigning employees; following up on work results.
  • Creating strategies necessary for achieving sales target, ensure delivery of result by the sales team
  • Mapping out potential customers and generating leads for the brand, maintaining and improving relationship with clients;
  • Maintains sales volume, product mix, and selling price by keeping abreast with supply and demand, changing trends, economic indicators and competitors;
  • Closes sales by overcoming objections; negotiating price; completing sales or purchase contracts; explaining and offering warranties, services, and financing; collects payment;
  • Conduct marketing research and advise on possible opportunities, identify new markets and business opportunities, achieve set monthly targets in selected territory;
  • Provide weekly sales report to support GM – Commercial’s decision making, develop and execute marketing plans;

Job Specification

  • Required years of Experience: 5 – 7 years in sales in an automobile industry.
  • Candidate must be 35 years of age as at the time of application
  • Ideal candidate must have a B.Sc, B.A or HND from a reputable institution

Expected Qualities:

  • Sales oriented and target driven
  • Corporate governance skills
  • Report Writing skills.
  • Strong Leadership qualities
  • Versatile
  • Smart and articulate

 

 

 

Job Title: Sales Executive

Locations: Lagos, Port Harcourt – Rivers & Abuja
Slots: 15 Openings

Job Responsibilities

  • Provide weekly sales report to support Line manager’s decision making, develop and execute marketing plans;
  • Prepare winning proposals, presentations and implement the sales strategies and plans;
  • Represent company at exhibitions, events and demonstrations, project a sound image of the company to prospective clients;
  • Any other tasks assigned to you by your superiors.
  • Ensure to drive sales by closing monthly targets assigned;
  • Closes sales by overcoming objections; negotiating price; completing sales or purchase contracts; explaining and offering warranties, services, and financing; collects payment; delivers automobile;
  • Conduct marketing research and advise on possible opportunities, identify new markets and business opportunities, achieve set monthly targets in selected territory;

Job Specification

  • Ideal candidate must have a B.Sc, B.A or HND from a reputable institution
  • Required years of Experience: 3 – 5 years in sales in an automobile industry.

Expected Qualities:

  • Sales oriented and target driven
  • Corporate governance skills
  • Report Writing skills.
  • Strong Leadership qualities
  • Versatile
  • Smart and articulate

 

 

 

Job Title: Public Relations & Brand Manager

Location: Victoria Island, Lagos

Job Responsibilities

  • Develop, cultivate and maintain strong ongoing relationships with all УpressФ across digital, print and electronic outlets
  • Continuously build and maintain media lists
  • Co-actively manage all social media accounts
  • Identify and pitch appropriate speaking engagements for executives and talent
  • Manage media attendance at any press functions
  • Work with any outside consultants
  • Keep up with industry news and share appropriate stories with senior executives
  • Carry out other responsibilities as assigned
  • Develop and execute publicity campaigns for companyТs events and Exhibitions, proactively pitch company content to all forms of media (print, online, social, radio, TV, podcasts, etc.)
  • Create greater awareness for the companyТs media programming to consumers to drive sales and brand retention.;
  • Sniff out unique publicity opportunities to niche media outlets;
  • Write/edit all press materials including press releases, media alerts, talent and executive bios, fact sheets, Q&As, talking points, social media posts, etc.
  • Schedule and oversee senior managementТs (Chairman/CEO) interviews;
  • Contribute their best (and weirdest) ideas to creative strategy for programming initiatives

Job Specification

  • Copy writing skills
  • Media Communication with reference to Digital communications
  • Social media communication expertise
  • Publications and strong professional writing skills.
  • Ideal candidate must have a Degree in Marketing, Mass Communication or any related discipline
  • Candidate must be female
  • Candidate must have 9-11 years of experience in the marketing and media communications industry
  • Strategic relations with the Media industry (Print, Digital and traditional)

 

 

 

Job Title: General Manager – Finance

Location: Victoria Island, Lagos

Job Responsibilities
The role will include:

  • Monitor the activities of the company which may lead to economic losses, and report same, relationship with tax regulatory bodies, government, banks and other institutions, and timely deal with the issues;
  • To provide timely financial reports, projections and analysis throughout the African Business Center and other business subsidiaries.
  • Overall management and supervision of the finance department,

Job Specification

  • Strong mastery of the Finance and logistics department in an automobile industry
  • Vast experience with Finance software
  • Expatriate nationality is desirable (Indian, German, British etc)
  • Expatriate benefits will apply according to company policy.
  • Work Experience in a similar role with core reference to Logistics, budget management and Loan facilitation.
  • Bachelor Degree in Finance, Accounting, Business Administration;
  • MBA degree would be an added advantage
  • Ideal candidate must have 15 – 18 years of experience in a similar capacity

 

 

 

Job Title: General Manager – After Sales

Location: Victoria Island, Lagos

Job Responsibilities
The General Manager After Sales will be responsible for:

  • He will have technical hands on experience to manage the Aftersales and SKD department for the automobiles brands and commercial vehicles.
  • He will be responsible for the development and optimization of Service & Support processes and activities; developing and documenting the procedures, tools, applications, systems and internal processes related to the After Sales Support activities.
  • Setting up the After Sales System and operations while identifying target areas for the Automobiles, national business expansion and creating strategies for securing new business.

Job Specification

  • Technical Hands on experience with the vehicles and other products brands
  • Vast Experience with Sub dealer network expansion and engagement
  • Vast experience with parts management and inventory database
  • Customer retention skills and ability to generate strong customer base nationwide
  • Expatriate nationality is desirable (Indian, German, British etc)
  • Expatriate benefits will apply according to company policy.
  • Bachelor Degree in Mechanical / Automobile Engineering;
  • MBA would be an added advantage
  • Ideal candidate must be older than 40 years of age
  • Required years of experience: 15 – 18 years of experience in a similar capacity
  • Strong mastery of the After Sales department and automobile industry

Remuneration
Very Attractive.

 

 

Application Deadline 10th March, 2020.

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