Latest Job Recruitment at OkadaBooks

OkadaBooks is a group of fun and creative people who are proactively creating solutions in the publishing space… problem-solvers who work independently and consistently deliver results that impact local and international authors/publishers, while driving forward our reading and writing culture.

We are recruiting to fill the positions below:

 

Job Title: Team Lead, Business Operations

Location: Lagos
Job Type: Full-time
Experience: Mid Level

About the Role

  • The individual has the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.
  • He/She will report directly to the CEO and work collaboratively with the rest of the team to ensure well-laid out plans are executed effectively.
  • The Team Lead, Business Operations has authority stretching over the marketing, sales, customer support departments at OkadaBooks. Responsibilities include enforcing and modifying policies (where applicable), managing daily operations and planning how both material and human resources are to be utilized while simultaneously driving team KPIs.

Responsibilities
The specific responsibilities of the Team Lead, Business Operations will include:

  • Managing petty account to make monthly recurring bills and approving staff expenses
  • Tracking team actions.
  • Identifying and implementing projects that drive operational efficiencies across all aspects of the business. Examples include driving a shared services strategy and vendor contract negotiations.
  • Developing & monitoring KPIs to identify potential areas of opportunity to improve operating leverage and driving those recommendations through to completion.
  • Serving as the connective tissue across functional teams to develop and share best practices.
  • Influencing cross-functional stakeholders on goal setting, process design, project planning and decision making.
  • Overseeing day-to-day company operations.
  • Completing a comprehensive weekly team report, highlighting risks as well as solutions to KPI success.
  • Defining and implementing operations strategy, structure, and processes.
  • Managing the quarterly and annual budgeting process and P&L responsibilities.
  • Monitoring performance to proactively identify efficiency issues and propose solutions.
  • Organizing cost-efficient but effective team building and training activities when necessary.
  • Maintaining a working knowledge of all phases of OkadaBooks operations.
  • Coordinating support to operations throughout the business.
  • Interviewing, hiring, training, and mentoring the management team.
  • Providing regular performance updates to the CEO.

Who’s a good fit for this role?
A great candidate for this role:

  • Has a strong understanding of situational leadership, able to adapt leadership style to team members, to optimize output.
  • Can interpret, explain and apply complex policies, regulations, and procedures.
  • Can represent the CEO in meetings with others and make effective public presentations.
  • Can organize and prioritize work and meet critical deadlines.
  • Has a strong proficiency with Google Apps: Calendar, Hangouts, Docs, Sheets
  • Can thrive in a fast-paced environment with an ability to maintain focus and drive results.
  • Must be an all-around awesome leader.
  • Has a degree from an accredited College or University.
  • Has excellent verbal and superior writing and report presentation skills.
  • Is a polished professional having significant experience (minimum 3 years) supporting the senior executive/senior management team.
  • Can plan and conduct complex and sensitive administrative and operational studies.
  • Is able to identify management and operational problems, investigate and evaluate alternatives and implement effective solutions.

 

Job Title: Customer Success Associate

Location: Lagos
Job Type: Full-time
Experience: Entry-level

About the Role;

  • To execute this, you have to be a people’s person with a sprinkling of technical curiosity and a focus on killing your KPIs with love.
  • He / She will report directly to the Team Lead, Business Operations and work collaboratively with the Customer Service team.
  • Customer support at OkadaBooks is not measured by the number of tickets you reactively respond to or how fast you reactively resolve complaints.
  • At OkadaBooks, customer service is a proactive relationship, it’s anticipating and preventing problems before they happen, it’s knowing the birthdays of key authors and celebrating it, it’s doing things beyond the computer screen like writing letters to customers and hugging readers … it’s beyond tickets.

Responsibilities
The specific responsibilities of the Customer Success Associate will include:

  • Onboarding new users and authors
  • Testing new product additions and old product fixes, and giving final approval for live deployment.
  • Resolving low-level tech issues and interface with the tech team and customers on escalated issues.
  • Representing the organization on radio shows, panels and TV interviews where applicable.
  • Driving product growth & decisions based on learnings from interactions with customers.
  • Having fun
  • Helping customers via email or chat to ensure they have the best experience possible (users tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
  • Writing documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
  • Managing customer interactions, complaints, and relationships via our CRM tool (Freshdesk)
  • Organizing creative digital and offline events geared towards helping authors and readers have the best experience with OkadaBooks.

Who’s a good fit for this role?

  • Has great communication and customer service skills.
  • Has a flexible and resourceful attitude to work challenges.
  • Is comfortable working in a startup organization that’s growing and evolving.
  • Is proficient in the use of G-suite.
  • Connections to the African literary community is an added bonus.
  • You’re empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.
  • You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.

 

Job Title: Content Marketing Associate

Location: Lagos
Job Type: Full-time
Experience: Entry-level

About the Role;

  • Your primary responsibility will be to drive sales/revenue utilizing a wide range of products and platforms, including Emails, Push Notification, Social Media and our Website front page, all while maintaining the brand’s unique and fun voice to drive sales.
  • He/She will report directly to the Team Lead, Business Operations and work collaboratively with the Marketing team.
  • As OkadaBooks’ Content Marketing Associate, you’ll be responsible for shaping the future of customer acquisition and engagement marketing for OkadaBooks.

Responsibilities
The specific responsibilities of the Content Marketing Associate will include:

  • Tracking campaign analytics to ascertain content engagement levels.
  • Supporting sales lead generation efforts.
  • Developing and managing the organization’s online marketing campaigns for authors and books.
  • Working with the sales team to execute advertising and promotions
  • Developing and maintaining a cross-platform content marketing strategy.
  • Directing, planning and coordinating content marketing efforts.
  • Managing a team of interns writing, editing and proofreading content geared towards marketing authors’ books, while maintaining the brand voice.
  • Brainstorming with team members to develop new ideas.
  • Building a following on social media to develop brand awareness and positioning.
  • Providing creative and technical support to team members.

Who’s a good fit for this role?

  • Excellent English writing skills and the ability to adapt and change your style of writing.
  • Has great communication and customer service skills
  • Social media savvy and up to date on current trends.
  • Has a flexible and resourceful attitude to work challenges
  • Is comfortable working in a startup organization that’s growing and evolving.
  • Connections to the African literary community is an added bonus.
  • Has 1+ years experience creating multimedia, cross-platform content.
  • Has graphic design skills and a good eye for creative design
  • Should be comfortable finding creative ways of building an online presence, as well as using analytics in the formulation of a content strategy.
  • Has prior experience with creating marketing campaigns and strategies, as well as online marketing and social media strategy.

 

Application Deadline 14th March, 2020.

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