S&S Hotels and Suites, remain the hotel of choice for the business traveler who requires a convenient central location offering a welcome haven that feels like a second home and the unrivalled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler seeking the captivating dining and limitless nightlife destinations within walking distance of the hotel.
We are recruiting to fill the position below:
Job Title: Front Desk Officer Location: Lagos Job Description
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget, Maintain an orderly workflow according to priorities.
B.Sc Degree in Business Administration or related field.
Proven working experience as a customer service manager for smart phone
Experience in providing customer service support.
Excellent knowledge of management methods and techniques
Proficiency in English.
Working knowledge of customer service software, databases and tools.
Awareness of industry’s latest technology trends and applications.
Ability to think strategically and to lead.
Strong client-facing and communication skills.
Advanced troubleshooting and multi-tasking skills.
Job Title: Microbiologist, Food Location: Lagos
The incumbent will be expected to carry out Microbial analysis on assigned hotel food to ensure compliance with laid down standards.
Must possess a B.Sc/HND in Microbiology
Minimum of 1 year work experience
Must possess good analytical skills with an eye for detail.