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IDT Services Manager at British American Tobacco (BATN)


British American Tobacco is all about freedom of choice – whether it’s our people or our products. Combined with our entrepreneurial spirit, it’s what’s driven our phenomenal success. We started trading tobacco over a hundred years ago. Today, we’re a multibillion dollar company with more than 200 brands in our portfolio. With robust positions in each of our regional markets, our future looks equally bright too.

We are recruiting to fill the position below:



Job Title: IDT Services Manager

Location: Lagos
Reports to: Area Head of DBS West & Central Africa
Seniority LevelMiddle Management
Function: Digital Business Solutions
Geographic Scope: West & Central Africa

Role Positioning and Objectives

  • Responsible to ensure optimal services management across multiple End Markets in West & Central Africa, especially commercial and corporate functions and to ensure optimal functionality and availability of digital workplaces (physical and virtual), tools and digital technology.
  • Support the digital transformation of BAT West & Central Africa through product ownership and management including but not limited to automation and innovation (fit-for-purpose toolset leveraging existing platforms especially O365) and skillset development (employee upskilling in digital technology).
  • Management of diverse partner and vendor relationships in line with Service Level Agreements and ensuring that they meet the required levels.
  • The employee must make sure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level target.

What You Will Be Accountable For:

  • Responsible for managing services across the pillars, notably Corporate (Finance, Legal & External Affairs) and Commercial (Marketing) Functions and any company-wide events, initiatives or change management activities
  • Supports the Digital Transformation: fit-for-purpose tools in line with portfolio and platforms, and employee awareness and immersion to ensure optimal leverage and understanding of digital technology to improve productivity
  • Owns the IT Services Budget (Local Service Catalogue) throughout the S&OP cycle and engages with IT Demand for capturing any demand signals
  • Manages local services suppliers, including MWP services, if locally delivered. Ensures fulfilment of services as per SLA, monitors and captures performance via Service Reviews
  • 1st level escalation points and focus for any EM engagement activities
  • Monitors and ensure compliance for CN items related to IT Services processes

Leadership Capabilities:

  • Setting and orchestrating the digital & technology services roadmap for WCA
  • Ability to identify and engage stakeholders (BAT leadership & employees, vendors, partners, BAT global IDT Services, etc.) and build awareness of the external technology environment inside the company

Essential Experience, Skills and Knowledge

  • Degree in relevant IT-related field (Computer Science/ Technology/ Engineering) – Master’s Degree an added advantage
  • Good network of Bodies of Knowledge in IT and Digital Technology
  • Excellent interpersonal and both oral & written communication skills
  • Appropriate level of maturity to provide credibility at senior levels.
  • Product Management / Ownership experience / certification – demonstrable understanding of design thinking for problem solving, and agile ways of working
  • At least 8 years’ work experience in a similar role (at least 3 years in IT management)
  • Demonstrable knowledge and application of IT Services Framework and Infrastructure Library (minimum ITIL v3) – added advantage
  • Clear and demonstrable understanding of the evolving technology landscape locally and globally

Salary Range

  • Competitive salary + excellent benefits + market leading bonus.



How to Apply
Interested and qualified candidates should:
Click here to apply

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