Customer Support Expert at Selar (Remote)

Selar.co – All-in-one ecommerce store builder for digital products and services. Selar’s at the forefront of the creator economy of Africa. We’re building tools to enable creators in Africa sell any kind of digital product or service seamlessly. In 5 minutes, you can create an online store to sell any kind of digital product, service or subscription with Selar.

We’ve grown to over 8,000 creators, and in the last 12 months, have paid almost $1,000,000 to creators all over the world. We’re just at our infancy, and growing very fast. We’re looking to build a team of super stars that will drive our next phase of growth.

We are recruiting to fill the position below:

Job Title: Customer Support Expert

Location: Lekki, Lagos (Remote)
Employment Type: Full-time

Job Description

  • At Selar, we believe good customer support starts with the product. So if there are less product issues, there’ll be lesser work for you to do with customer support.

Our customer support channels today are:

  • Email – Freshdesk (low traffic)
  • Live chat – Freshchat
  • Instagram
  • Facebook DM (very low traffic)
  • Twitter DM (very low traffic)

Other Description:

  • Our typical customer support tickets are enquiries about the product, users asking for help about how to achieve something, and merchant customers asking for help when something goes wrong.
  • Our product team works very hard to support you to ensure repeat issues don’t happen, and you do less work.
  • To be successful at this role, you need to Know Selar’s product indepthly – this is the most important thing to us –  you also need to be committed, creative and innovative with the way you respond to customers. Grammar, tone, and clarity is very key in how we communicate to both merchants and customers.

Qualifications

  • Great grammar and punctuation.
  • Kind and not rude.
  • Empathic .
  • Multitasker and can stay ontop of things.
  • Self starter.
  • Very creative and thoughtful.

Working hours are:

  • 9AM – 7PM – Monday  – Saturday.
  • We mean it when we say, there are not that many tickets/messages so you won’t be stressed all day.
  • We’re a very flexible and considerate team, you’ll love working with us.
  • Stock options available for teammates that stay up to 1 year.

Salary
N30,000 – N40,000 monthly – negotiable, with room for increment as you performance increases.

Newsletter Updates

Enter your email address below to subscribe to our newsletter

Search For Jobs Offers in Nigeria