Customer Service Representative at Cygnusspin Software Solutions

Cygnusspin Software Solutions is recruiting suitably qualified candidates to fill the position below:

 

 

Job Title: Customer Service Representative (Fluent French & English)

Location: Kinsasha, Congo
Employment Type: Full-time

Responsibilities

  • Train staff on how to handle and troubleshoot any issues customers may have with our betting platform
  • Answer and support customer using communication in French and English, and translate emails, website information and any other matter as requested
  • Research transaction discrepancies and take appropriate action
  • Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
  • Maintain professionalism and adhere to company standards during all interaction
  • Interact with various departments to resolve customer issues
  • Use available tools and information resources to resolve problems
  • Other tasks and duties as assigned

Requirements

  • Preferably a B.Sc graduate with a minimum GPA of 2.2
  • Must be excellent in conversational French and English
  • Individual must be personable and able to communicate effectively and teach others
  • Candidate must be a fast learner
  • Should be young and not be married
  • Must have a valid passport
  • Must be willing to live in the Democratic Republic of Congo for at least 6 months

 

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

 

Application Deadline  31st July, 2021.

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