Jobs

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3Line commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking and Identity Management, all driven by our Card Scheme.

We are recruiting to fill the position below:

 

 

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full Time
Department: Customer Service Delivery

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas

Requirements

• HND / B.Sc Degree
• At least 2 years relevant experience (in a Fintech or any Financial sector is an added advantage)
• Customer – centric
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Displays respectful and courteous manners.
• Able to adapt to shift changes and rostered shift patterns.
• Able to use the Microsoft Excel suite.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota

 

 

How to Apply
Interested and qualified candidates should send their CV / Resume to: [email protected] using the Job Title as the subject of the mail

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