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Customer Service Representative at 3Line Card Management Limited

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3Line commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking and Identity Management, all driven by our Card Scheme.

We are recruiting to fill the position below:

 

 

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full Time
Department: Customer Service Delivery

Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas

Requirements

  • HND / B.Sc Degree
  • At least 2 years relevant experience (in a Fintech or any Financial sector is an added advantage)
  • Customer – centric
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Displays respectful and courteous manners.
  • Able to adapt to shift changes and rostered shift patterns.
  • Able to use the Microsoft Excel suite.
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota

 

 

How to Apply
Interested and qualified candidates should send their CV / Resume to: [email protected] using the Job Title as the subject of the mail


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