Customer Service Officer in a Fast-growing Financial Institution


HRLeverage Africa – Our client, a fast-growing Financial Institution located in Lagos State, is recruiting to fill the position below:



Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Description

  • Our client is looking for Customer Service Officer who can perform customer service role by managing loan customers of our clients in their Ilupeju and Yaba branch.

Job Responsibilities

  • Manage large amounts of incoming phone calls.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Identify and assess customers needs to achieve satisfaction.
  • Investigate and resolve discrepancies.
  • Create trust relationships with debtors when possible to avoid future issues.
  • Update account status and database regularly.
  • Explain to customers the different types of loans and credit options that are available as well as the terms of those services.
  • Negotiate payment arrangements with customers who have delinquent loan.
  • Keep track record of assigned accounts to identify outstanding debt.
  • Plan course of action to recover outstanding payments.
  • Locate and contact debtors to inquire of their payments status.
  • Negotiate payoff deadlines or payments plans.
  • Handle questions or complaints from customers.


  • OND in any field.
  • Minimum of 1-year working experience in a financial institution, maximum of 3yrs.
  • Fresh graduate with knowledge of computer.
  • Understanding of loan processes.
  • The candidate must have previous 0 – 2 years (maximum) experience in a financial institution as loan officer.


  • Must be able to use Computer.
  • Must be able to prepare proper report using excel and Microsoft word.
  • Must have excellent written and verbal communication Skills.

Other Requirements:

  • The candidate must not be more than 29-40years old and must be living around Yaba, Ilupeju, Palm groove, Surulere, Anthony, Obanikoro, Bariga, Gbagada, Oshodi and its environs.

N50,000 – N60,000 monthly


  • Opportunity to grow in Career up to managerial level.
  • Opportunity to earn Commission based on performance.



How to Apply
Interested and qualified candidate should send their CV / Application to: [email protected] using the Job Title as the subject of the mail.

Note: Candidate should be ready to resume immediately and should be living around yaba axis


Application Deadline  31st August, 2021.

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