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Customer Service Agent at Oolu Energy Nigeria Limited

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Oolu Solar is a growing solar energy provider in West Africa with presence in Senegal, Mali, Burkina Faso , Cameroon, Niger and Nigeria and plans to expand within the region. Our vision is to be a leading energy and financial services provider for millions of customers in developing countries.

We are recruiting to fill the position below:

Job Title: Customer Service Agent

Location: Lagos
Employment Type: Full-time

Main Duties / Responsibilities

  • Answer incoming calls.
  • Work on assigned calls generated on the OOLU Hub
  • Manage and resolve customer complaints
  • Get payment information from customers and pass on to supervisor for necessary action
  • Identify and escalate issues to supervisor
  • Document all call information according to standard operating procedures using the OOLU Hub
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer/ sales team calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Other duties as assigned

Qualifications and Skills

  • University Degree / HND.
  • 1 – 2 years of experience in a Customer Service environment.
  • Superior listening, verbal, and written communication skills.
  • Ability to handle stressful situation appropriately.
  • Knowledge of sales techniques.
  • Knowing how to adapt your sales pitch according to the customer’s profile and reactions.
  • Proficient in relevant computer applications.
  • Knowledge of customer service practices and principles.
  • Excellent data entry and typing skills.

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

Note

  • Read our advice on how to optimize your chances to join us: Recruitment Guidelines / Advice
  • Google Account required.

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