Customer Relationship Manager at PalmPay Limited

Jobs


PalmPay is an Africa-focused fintech firm, launched in 2019, PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

 

 

Job Title: Customer Relationship Manager

Location: Lagos
Job Type: Full Time

Job Brief

  • Palmpay Limited is looking for a Relationship Manager to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.
  • To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
  • Ultimately, you’ll maintain strong relationships with Palmpay’s clients to boost our brand and profits in the long-run.

Responsibilities

  • Understand customer needs and develop plans to address them
  • Aim to preserve customers and renew contracts
  • Approach potential customers to establish relationships
  • Gain solid knowledge of competitors
  • Identify key staff in client companies to cultivate profitable relationships
  • Resolve customer complaints quickly and effectively
  • Forward upselling and cross-selling opportunities to the sales team
  • Promote high-quality sales, supply and customer service processes

Requirements

  • B.Sc / B.A in Business Administration or similar field
  • Minimum of 3 years experience.
  • Proven experience as a Client Relationship Manager
  • Aptitude for fostering positive relationships
  • Teamwork and leadership skills
  • Customer-oriented mindset
  • Knowledge of customer relationship management (CRM) practices
  • Experience in sales or customer service is preferred
  • Problem-solving attitude
  • Excellent communication skills

 

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail. 

 

Application Deadline 24th August, 2021.


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