Community Associate at Workcity Africa

Workcity Africa – We are Workcity, the leading premium coworking space in Africa. A community that brings startups and entrepreneurs together to collaborate, inspire innovation and harness various skills that are geared towards economic growth and community development. It is a space full of fun, energy and where people achieve more.

We are recruiting to fill the position below:

 

Job Title: Community Associate
Location: Lekki, Lagos
Employment Type: Full-time

Duties and Responsibilities

  • Answer incoming calls and emails in an efficient manner.
  • Identify customer questions, concerns, and overall needs.
  • Help sales team generate leads, identify potential leads and forward to sales reps.
  • Check voicemail inboxes and return calls on time.
  • Follow-up with callers on the complaint and/or question resolution status.
  • Meet or exceed call quotas and sales assist quotas, both personally and as a team unit.
  • Provide accurate answers and solutions to customer queries.
  • Address customer complaints in a compassionate and patient manner.
  • Redirect customers to appropriate teams and/or departments as needed.

Requirements and Qualifications

  • Qualification: Bachelor Degree, HND, OND
  • Customer service experience is a plus.
  • 1 – 2 years work experience.
  • Time management skills.
  • Ability to multitask and organize.
  • Outgoing, friendly, compassionate personality.
  • Ability to meet and/or exceed both call and sales assist quotas
  • Excellent interpersonal communication skills, both verbal and written.
  • Fantastic phone skills, i.e. well-spoken, excellent active listening skills.
  • Motivated, energetic, driven work ethic.

 

 

How to Apply
Interested and qualified candidates should send their CV in PDF format to: [email protected] using the Job Title as the subject of the email

 

Application Deadline  30th June, 2021.

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