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Call Centre Agents at Transblue Limited

Jobs


Transblue Limited, a recently launched partnership with QNET, is a direct selling company that offers a wide range of products in the areas of health, wellness, lifestyle and education through an e-commerce platform.

Due to this expansion into Nigeria market, we are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Lekki, Lagos
Slot: 2

Job Summary

  • Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

Your main responsibilities are:

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company’s customer management policies.
  • Call clients and customers to inform them about the company’s new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services

Requirements and Skills

  • Degree in Mass Communication or English Language
  • Previous experience in a customer support role
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively.
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening

 

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email

Application Deadline  20th April, 2022.


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