Area Relationship Officer at Winock Solar Nigeria Limited

Jobs


Winock provides equipment to micro-businesses, such as rooftop solar, industrial tailoring machine, freezer, etc. Winock is improving the productivity of these micro-businesses and as a result, creating prosperity in Sub-Sahara Africa.

We are recruiting to fill the position below:

 

Job Title: Area Relationship Officer

Location: Amac, Bwari, Gwagwalada, Abuja (FCT)
Employment Type: Full-time

Job Summary

  • To manage customer accounts, ensure a satisfactory customer experience and to manage customers’ debt profile, ensuring that all receivables are fully collected as at when due.

Responsibilities
The Job responsibilities include without limitation, the following:

  • Ensuring collections from each customer’s account during the lease tenor and ensuring repayments are made at the agreed time.
  • Identifying and escalating cases of payment default for immediate repossession
  • Conducting routine visits to newly added customers to ensure close relationships and engagements.
  • Notifying customers of changes to policy and other relevant updates affecting their portfolio in a timely manner.
  • Ensuring that all customers within the officer’s portfolio are engaged professionally and satisfactorily.
  • Communicating (via call or text) with all debt customers that fall within the officer’s portfolio in respect of weekly repayments.
  • Visiting non-performing (debt) customers for quick intervention and rec
  • Performing all other sales and marketing tasks that may be assigned by the Supervisor.

Qualifications

  • Graduate (B.Sc) Degree or HND in any field.
  • Having 3 years field work experience.
  • Experience working as loan collection officer is desired.

Other Functional Skills:

  • Attention to details
  • Confidentiality and ethical attributes
  • Working knowledge of Microsoft office suite
  • Customer relationship management skills
  • Working knowledge of Business and CRM software specifically SugarCRM, Quickbooks.
  • Effective Time Management skills
  • Effective communication skills

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline 2nd September, 2021.


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